TELECALLING SCRIPT TEMPLATE — VM CRM
Adapt the [bracketed] parts to your product. Keep it conversational, not read aloud.

1. OPENING (first 10 seconds)
   "Hi, am I speaking with [first name]? This is [your name] from [company].
    You'd enquired about [product/service] on [source] — is this a good time for two minutes?"
   - If NO: "No problem — when should I call back?"  -> set next follow-up, outcome: Callback requested

2. PERMISSION + PURPOSE
   "I'll ask a couple of quick questions so I only share what's relevant to you."

3. QUALIFICATION (pick the 3-4 that matter; record answers as custom fields)
   - What are you looking for exactly?            [need]
   - When are you planning to decide?              [timeline]
   - Is there a budget range you have in mind?     [budget]
   - Who else is involved in the decision?         [decision maker]

4. VALUE (tie one benefit to what they just told you)
   "Since you mentioned [their need], [one specific benefit] — for example [short proof]."

5. NEXT STEP (always end with a specific date and time)
   "Shall we [book a visit / send the proposal / schedule a demo] on [day] at [time]?"
   -> set next follow-up in the queue before you hang up

6. COMMON OBJECTIONS
   "It's too expensive"      -> "Compared with what? ... Here is what's included ..."
   "Send me details on email" -> "Sure — so I send the right thing, is it [A] or [B] you care about most?"
   "I'm not interested"      -> "Understood. May I ask what changed since you enquired?"
                                 (If they ask not to be called again: mark Do-Not-Call.)

7. WRAP-UP IN THE CRM (under 15 seconds)
   Outcome -> notes (1 line) -> status -> next follow-up -> Save & Next